Windows Email Setup
Configure your email on Windows using webmail or Microsoft Outlook
This guide will help you access your DigiGrow email on your Windows computer. We offer two options, but we strongly recommend using webmail for the best security and privacy.
What You'll Need
- Your DigiGrow email address (like yourname@yourdomain.com)
- Your email password (provided by DigiGrow)
- An internet connection
✅ RECOMMENDED OPTION: Webmail
The easiest and most secure way to access your DigiGrow email on Windows.
Why We Recommend Webmail:
- 🔒 Maximum Security - Your login details never leave DigiGrow's secure servers
- 🌐 Access Anywhere - Works on any computer with internet
- 📱 Consistent Experience - Same interface on all devices
- 🔄 Always Up-to-Date - No software to install or update
- 💾 Automatic Sync - All your emails, contacts, and calendar in one place
How to Access Webmail:
- Open your web browser (Chrome, Firefox, Edge, etc.)
- Go to:
mail.yourdomain.com- Replace "yourdomain.com" with your actual domain name
- Example: If your email is john@mybusiness.co.uk, go to mail.mybusiness.co.uk
- Log in using:
- Email: Your full DigiGrow email address
- Password: The password DigiGrow provided you
That's it! You now have full access to your email, contacts, and calendar through your web browser.
⚠️ ALTERNATIVE OPTION: Microsoft Outlook (Not Recommended)
Important Privacy Warning
DigiGrow does not recommend using Microsoft Outlook for the following reasons:
- 🚨 Privacy Concern: Login credentials entered in the new Outlook are transmitted to Microsoft and processed in their data centers
- 📊 Data Collection: Microsoft may collect and analyse your email data
- 🔒 Security Risk: Your email credentials are stored on Microsoft's servers, not just DigiGrow's
- 🏢 Corporate Policy: Many businesses prohibit Outlook due to these privacy concerns
If you still wish to proceed with Outlook despite these concerns, follow the steps below.
Outlook Setup Steps
Step 1: Start Adding Your Account
Launch Microsoft Outlook. You'll see the account setup screen:
Type your DigiGrow email address in the email field.
Click "Continue" to proceed.
Empty email field
With email address entered
Step 2: Select Email Provider
Outlook will show you different email provider options:
Scroll down and select "IMAP" from the options shown.
Step 3: Configure Manual Settings
Outlook will show you its automatic settings, which are usually incorrect:
You need to manually configure the correct settings:
- Toggle ON the "Show more" switch
- Turn OFF all "Use recommended settings" toggles
- Enter your settings manually as shown below
Step 4: Enter Your DigiGrow Settings
Configure the IMAP section first:
Fill in these details:
- Password: Your DigiGrow email password
- IMAP Incoming Server: mail.yourdomain.com
- Port: 993
- Secure Connection Type: SSL/TLS
Then configure the SMTP section:
- SMTP Outgoing Server: mail.yourdomain.com
- Port: 465
- Secure Connection Type: SSL/TLS
- SMTP Password: Leave blank
IMAP settings
SMTP settings
Step 5: Final Privacy Warning
When you click "Continue", Outlook will show you this warning:
⚠️ IMPORTANT: This screen confirms that your email account details will be synced to Microsoft's servers. DigiGrow strongly advises against proceeding due to privacy and security concerns.
If you still choose to continue, click "Continue" to complete the setup.
Manual SMTP/IMAP Settings
If you prefer to use a different email client (like Thunderbird or another email application), you can set up your DigiGrow email manually using these settings:
Server Settings
- Incoming Mail Server (IMAP): mail.yourdomain.com
- Outgoing Mail Server (SMTP): mail.yourdomain.com
Replace "yourdomain.com" with your actual domain name.
Port Settings & Security
- IMAP: Port 993 with SSL encryption
- SMTP: Port 465 with SSL encryption
Your Login Details
- Username: Your full email address (like yourname@yourdomain.com)
- Password: The password provided by DigiGrow
- Authentication Method: Use "Normal Password" or "Plain" authentication
Contacts and Calendar Settings (Optional)
If your email client supports CalDAV (calendar) and CardDAV (contacts), you can also sync these:
- CardDAV URL (Contacts): https://mail.yourdomain.com/SOGo/dav/yourname@yourdomain.com/Contacts/personal/
- CalDAV URL (Calendar): https://mail.yourdomain.com/SOGo/dav/yourname@yourdomain.com/Calendar/personal/
Replace both "yourdomain.com" and "yourname@yourdomain.com" with your actual details.
Alternative: Some apps may only require the base URL: https://mail.yourdomain.com/SOGo/dav/
Important Security Notice
DigiGrow email requires secure SSL connections. We only support SSL encryption on the ports specified above. STARTTLS and non-secure connections are blocked for your security.
Note: We do not support POP3 email access - please use IMAP for the best experience with multiple devices.
Our Strong Recommendation
DigiGrow strongly recommends using webmail (mail.yourdomain.com) for accessing your email on Windows. It provides:
- Better security and privacy
- No software installation required
- Automatic updates and maintenance
- Full access to email, contacts, and calendar
- Works identically across all devices
Need Help?
If you have any questions or need assistance:
- Email us: support@digigrow.uk
- We're here to help and can walk you through the webmail interface
- We can provide additional manual settings if needed for other email clients
Remember: Webmail provides the most secure and reliable way to access your DigiGrow email on any Windows computer!